Warranty Policy

Statutory Warranty

Here at Melbourne Bathroom Shop, we are confident that the products we design, manufacture, and supply meet high quality standards. Bathware Supplies Pty Ltd (ABN 86 167 144 078) warrants all products set out in Schedule to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Melbourne Bathroom Shop Warranty

In addition to the statutory guarantees provided under the Australian Consumer Law, Melbourne Bathroom Shop, as the supplier or manufacturer of the products in Schedule, offers an additional contractual warranty, subject to the terms and conditions set out below. The Melbourne Bathroom Shop Additional Warranty does not extend to items selected outside this range, including the items set out in Schedule B. This warranty commences from the date of purchase of your product (or, for new buildings, on the date of handover) for the relevant period specified below. The warranty only applies to the original purchaser and is not transferable.

Please read this Warranty Policy carefully to ensure you are fully aware of your rights and our obligations when seeking to claim under a warranty or to receive a refund or replacement for products purchased via the Melbourne Bathroom Shop website.

By completing and submitting an order to purchase via our website, you acknowledge that you accept and agree to be bound by the Warranty Policy terms, which together with the associated Terms and Conditions form an agreement between Melbourne Bathroom Shop and you. Any variations to the Warranty Policy must be in writing and signed by an authorised representative of Melbourne Bathroom Shop.

This warranty applies under normal use of the Product and covers defects arising solely from faulty materials or workmanship. In such cases, Melbourne Bathroom Shop agrees to repair or replace the Product subject to the conditions outlined below.

Schedule: Product Warranty & Warranty Periods

Warranty Conditions

The Warranty Provider supplies this warranty in relation to the Products. This warranty applies under normal use and covers defects arising solely from faulty materials or workmanship. It does not cover defects resulting from:

• Accidental damage, abuse, misuse, or abnormal stress or strain;
• Unusual physical or environmental conditions, excessive water pressure or temperature, or neglect;
• Natural disasters or other external causes.

Alterations and repairs of the Products, unless carried out by an accredited and licensed service agent or technician, are not covered. The attachment of accessories or the use of non‑genuine replacement parts not manufactured or approved by the Warranty Provider are also excluded.

This warranty commences from the date of purchase (or for multi‑residential and commercial projects, from the date of practical completion) and is valid for purchases made from July 2014. For products purchased prior to this date, please contact us at info@melbournebathroom.com.au for warranty information.

Consumer’s Responsibilities

• Upon receiving delivery of the product, ensure it is not damaged prior to installation;
• Verify the product matches the item purchased and listed on the tax invoice (correct item, series, colour, etc.) and has all components;
• If the product has marks, chips, imperfections, missing components, or is not what was purchased, do not install;
• Contact your place of purchase immediately to advise of your concerns (prior to installation);
• Ensure installation and appropriate maintenance are performed by a suitably qualified tradesperson.

Warranty Exclusions

The warranty is void if:

• Proof of purchase or equivalent documentation cannot be supplied;
• Other devices are fitted to tapware (e.g., water filters) without approval;
• Isolation stop taps are not installed where required;
• Products are not installed by a licensed plumber and/or electrician where applicable;
• Installation does not follow relevant National Standards, State Regulations, or manufacturer’s instructions;
• Products are used for purposes other than their intended design;
• Water pressure exceeds stated limitations (max 500 kPa at any outlet for new installations, except fire service outlets);
• Hot water outlet temperature exceeds 55 °C;
• Non-approved devices or parts are attached to the product;
• Repairs or replacements are undertaken without prior approval by Melbourne Bathroom Shop or by a non‑approved agent;
• Products are used with water additives (e.g., cleaning/deodorising additives in cisterns);
• Normal wear and tear from regular cleaning or sealing issues;
• Inappropriate connection fittings to sewer or modifications not approved in writing;
• Damage from obstructions due to inadequate flushing or water supply issues (silt, tape, shavings, corrosion);
• Failure to clean or replace blocked aerator inserts in tapware or shower heads;
• Repairs with non‑standard parts without written approval;
• Removal or non‑installation of flow regulators or check valves as required;
• Damage to finishes from adhesives, sealants, or abrasive cleaners;
• Damage due to abuse or improper installation/use as determined by an authorised agent;
• Failure to follow care and maintenance instructions;
• Use of harsh detergents or abrasive cleaners, especially in commercial settings;
• Any failure to comply with installation, usage, cleaning, or maintenance requirements, except where a defect was unknown at purchase;
• Ceramic cartridge malfunctions due to foreign objects in the water supply;
• Failure to use non‑acetic silicone when adhering mirrors;
• Cost of installation/removal of any item; warranty void if damage occurred during/after installation or incorrect unit installed;
• Door and drawer alignment issues;
• Glass breakage once items have left our premises intact;
• Cracked/chipped stone (quartz/marble) or basins once they have been delivered or installed;
• Free or promotional products, consumable components, and accessories;
• Slight imperfections or minor variations in dimensions, colour, or finish that do not affect functionality;
• Performance issues with handles, hinges, or runners due to incompatibility with previous fittings.

Warranty Claims

To make a warranty claim, notify Melbourne Bathroom Shop within 7 days of first discovering the defect or malfunction. Email info@melbournebathroom.com.au with:

• Proof of purchase (“POP”);
• Handover documentation (for new homes);
• Compliance Certificate or equivalent;
• Your contact details and installation address;
• A photo or video clearly illustrating the product or fault.

We may request additional evidence or return of product/components for inspection. If authorised, you will be notified by email. We reserve the right to repair or replace the product or parts. If a non‑manufacturing defect is found, a service fee may apply.

Returning Products or Parts

As part of the claim process, you may be asked to return the product or defective components to a repair or distribution centre nominated by us. Ensure items are securely packed and returned with all parts. Freight arrangements will be discussed during the claim.

Solutions and Remedies Under This Warranty Policy

Upon inspection, we will work with you to determine a solution, which may include:

• Repairing the product or parts;
• Replacing the product or parts (subject to availability);
• Suggesting a method of self‑repair with compensation;
• Offering an alternative product if original is discontinued;
• If repair/replacement is not feasible, providing store credit or refund of purchase price (including GST, excluding original delivery cost).

Note: Certain spare parts may need to be ordered from the manufacturer, taking up to 8 weeks.

Returns or Replacement Covered by Other Policies

• Incorrect, Damaged, or Missing Parts on Delivery: Report with photos/videos within 3 business days of delivery, providing order and invoice details.
• Wrong Product Ordered: Return/exchange within 30 days per our Returns & Refunds Policy.
• Change of Mind: Return/exchange within 30 days per our Returns & Refunds Policy.

Effective Date

This Warranty Policy is effective from July 2014.