Privacy Policy

Version 5.0 – Updated July 2025

1. General Information

Melbourne Bathroom Shop recognises the importance of protecting your privacy and is committed to safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (the “Act”) and other relevant legislation.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.melbournebathroom.com.au (the “Site”).

2. Personal Information We Collect From You

We only collect the information that is necessary and relevant to our relationship with you. This helps Melbourne Bathroom Shop provide you with the best possible service, customer experience, and to answer your queries. “Personal information” is defined as any information that can be used to personally identify you.

Device Information

When you visit the Site, we automatically collect certain details about your device, including your web browser, IP address, time zone, and information about the cookies installed on your device. In addition, as you browse, we collect data about the individual web pages or products you view, the websites or search terms that referred you to the Site, and details about how you interact with the Site.

We collect Device Information using technologies such as:

• Cookies: Small data files placed on your device that often include an anonymous unique identifier. For more information or to disable cookies, please visit allaboutcookies.org.
• Log Files: These track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Order Information

When you make or attempt a purchase on the Site, we collect information such as your name, billing address, shipping address, business name, ABN (if applicable), payment information (including credit card numbers), email address, phone number, and details of the products or services you have browsed.

In this Privacy Policy, “Personal Information” includes both Device Information and Order Information.

3. Unsolicited Personal Information

Occasionally, we may receive personal information about you that we have not requested. In such cases, we will only retain the information if it is necessary for our dealings with you. If we determine that the information is not reasonably necessary, we will de‑identify or destroy it as soon as practicable without notifying you.

4. Why We Collect Your Personal Information

We collect your personal information for various reasons, primarily to provide and improve our services. The main reasons include:

• To provide you with products and services you have requested;
• To communicate with you regarding those services;
• To process your orders and manage transactions;
• To facilitate customer reviews and feedback;
• To prevent fraud and other criminal activities;
• To assist us in running our business, including staff training, accounting, risk management, record keeping, systems development, research, and analysis;
• To comply with our legal obligations.

There is no obligation for you to provide us with your personal information; however, if you choose not to, we may be unable to provide the information, goods, or services that you require.

5. How We Collect Your Personal Information

We collect your personal information in several ways:

• When you access and use our website;
• During conversations with our team members;
• When you complete purchase orders, registrations, or inquiries;
• When you communicate with us directly via email, LiveChat, telephone, postal mail, or other means.

Information is also automatically collected through your use of the Site via cookies, log files, and other tracking technologies. We always collect your personal information directly from you unless it is impracticable to do so.

Note that if you are merely browsing the Site, your personal information will not be collected, although cookies may be used to tailor your experience.

6. How We Use and Disclose Your Personal Information

We may use and disclose your personal information (Order Information) for the purposes for which it was collected or for a related purpose, such as:

• Providing you with the products and services you have requested;
• Communicating with you about products, services, and special offers;
• Processing your orders and generating transaction records, invoices, and receipts;
• Sharing your information with third‑party service providers (e.g., delivery companies, payment gateways) to fulfil your orders;
• Facilitating product reviews, customer feedback, and managing complaints;
• Direct marketing and promotion;
• Conducting administrative, marketing, planning, fraud prevention, quality control, research, and risk management activities;
• Complying with laws, regulations, or requests from authorities;
• Protecting our rights.

We may also share your Device Information with third‑party providers (e.g., Shopify, Google Analytics) to help us improve our services, analyse trends, and understand your needs:

• Shopify: Powers our online store. Learn more at Shopify Privacy.
• Google Analytics: Helps us understand customer behaviour. Learn more or opt‑out via Google Analytics Opt‑Out.
• Carriers: Australia Post, CouriersPlease, TransDirect, TNT for delivery.

Finally, we may share your information to comply with legal obligations or respond to lawful requests from public authorities.

7. Direct Marketing

We use your personal information to provide you with targeted advertisements or marketing communications that we believe may interest you. For more on targeted advertising, visit the Network Advertising Initiative’s page at NAI.

You can opt out via:

• Facebook: facebook.com/settings/ads
• Google: google.com/settings/ads/anonymous
• Bing: Bing Ads
• DAA Opt‑Out: optout.aboutads.info

8. Do Not Track

We do not alter our data collection and use practices when we see a “Do Not Track” signal from your browser.

9. Data Retention

When you place an order, we retain your Order Information for our records unless you request its deletion.

10. Changes to This Policy

Melbourne Bathroom Shop reserves the right to modify or remove portions of this Privacy Policy at any time. This policy is in addition to any other terms and conditions applicable to the Site. The current version will always be posted on our Website; please review periodically.

11. Minors

The Site is not intended for individuals under the age of 16.

12. Contact Us

For more information or to make a complaint, please contact us via email at info@melbournebathroom.com.au or by mail: